In the event that you are dissatisfied with anything you purchase from us, excluding special orders and Epoxy, simply return the item for a full credit, replacement, or refund within 30 days of receipt. Customers within the continental U.S. can receive a call tag to make it easier to ship the item back to Jon-Don.
When returning equipment, items must be in new condition and returned in their original packaging. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging.
Items returned after 30 days are subject to a 20% restocking fee. We reserve the right to refuse credit on worn or used items in violation of the spirit of this policy. We reserve the right not to accept equipment not returned in original condition.
RESTORATION ITEM RETURN POLICY:
To receive full credit on restoration items, such as air movers, dehumidifiers, air scrubbers, respirators, etc., items must be returned within 30 days of receipt in their original, unopened packaging. If boxes are open or missing manuals, the only type of credit given is an in-store credit that can be used toward future purchases at Jon-Don. Customers are responsible for all freight fees to return these items back to Jon-Don.
During major restoration events, such as hurricanes, floods, winter freeze events, or forest fires, all sales of restoration equipment are final. This includes dehumidifiers, portable heaters, air movers, air scrubbers, meters, and flood extractors.
SPECIAL ORDER RETURN POLICY:
All special order items—those that are not normally stocked by Jon-Don—carry a 20% restocking fee if returned as new within 14 days of receipt. Unfortunately, we cannot accept special order items back after 14 days regardless of their condition.
To ensure product consistency and quality, Jon-Don cannot accept returns of epoxy products.
Even if the container has never been opened, changes in temperature, product exposure, and improper handling can compromise product effectiveness. For this reason and to ensure our customers receive only the best quality products, Jon-Don cannot accept any returns of epoxy products.
PLEASE CALL US FOR SPECIFIC RETURN INSTRUCTIONS. 1-800-400-9473