Jon-Don Return and Satisfaction Policy
30-Day, Money-Back Satisfaction Guarantee
If you’re dissatisfied for ANY reason, simply return the product within 30 days of your purchase in like-new condition with all the original packing materials, accessories, and manuals to receive a complete refund.
There’s no hassle, no “third degree,” no worrying about getting a credit.
Peace of mind isn’t on the invoice, but it comes with everything we sell!
Note : Special order items do not qualify for our Satisfaction Guarantee since we are not recommending the product for you. We recommend that new equipment be tested for a few minutes in a controlled environment before normal use.
In the event that you are dissatisfied with anything you purchase from us, excluding special orders, simply return the item for a full credit, replacement, or refund within 30 days of receipt. Customers within the continental U.S. can receive a call tag to make it easier to ship the item back to Jon-Don.
When returning equipment, items must be in new condition and returned in their original packaging. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging.
Items returned after 30 days are subject to a 20% restocking fee. We reserve the right to refuse credit on worn or used items in violation of the spirit of this policy. We reserve the right not to accept equipment not returned in original condition.
Restoration Equipment Return Policy:
To receive full credit on restoration equipment, it must be returned within 30 days of receipt in its original, unopened packaging. Customers are responsible for all freight fees to return items back to Jon-Don. If boxes are open or missing manuals, the only type of credit given is an in-store credit that can be used for future purchases.
Special Order Return Policy:
All special order items, those that are not normally stocked by Jon-Don, carry a 20% restocking fee if returned as new within 30 days of receipt. Unfortunately, we cannot accept special order items back after 30 days, regardless of their condition.
To ensure product consistency and quality, Jon-Don cannot accept returns of epoxy products.
Even if the container has never been opened, changes in temperature, product exposure, and improper handling can compromise product effectiveness. For this reason and to ensure our customers receive only the best quality products, Jon-Don cannot accept any returns of epoxy products.
Please call us for specific instructions. 1-800-400-9473