98% of all UPS shippable in-stock orders received by 5:00 p.m. ship the same day.
Items marked with “Free Shipping” always ship for free, no matter what quantity you order. This freight policy only applies to orders shipped within the Continental U.S.
"We pay the shipping on this product with $350 of qualifying items"
When you purchase at least $350.00 worth of qualifying items, Jon-Don will pay the shipping on that portion of your order—including any hazardous material fees that may apply! You'll only be responsible for the shipping costs on items not eligible for this program. In addition to our everyday competitive shipping rates, the Free Shipping Program is another way Jon-Don tries to save you money!
Jon-Don reserves the right to choose the carrier when providing shipping discounts or free shipping. Other shipping methods are available by request and Jon-Don will charge the difference between our preferred method and requested alternative.
This shipping policy only applies to orders shipped within the Continental U.S.
Store Pickup Not Available
Items that are marked “Store Pickup Not Available” are stocked in alternative warehousing facilities, not our regular in-store warehouses. These items are not available for in-store pickup and must be shipped directly to you. If you would like to pick up a portion of your order and have “Store Pickup Not Available” items shipped to you, please create a separate order for the "Store Pickup Not Available" items.
Shipping times may vary depending on the location of the item.
All “Available by Delivery Only” items are backed with our 30-day, money-back satisfaction guarantee.
All orders are shipped via the best, most cost-effective method: either local carrier or UPS. Orders will be shipped via truck when the gross weight of your order makes the use of a common carrier more economical. UPS Next Day Air, Second Day Air, or airfreight services are available to expedite rush orders. These special services will incur additional costs. When an order is shipped by truck, our traffic department negotiates with a number of trucking companies to ensure the most competitive freight rates available. Should you wish to have us use a specific trucking company, please let your account representative know at the time you place your order. That information can become a permanent part of your account file if you choose. Please be aware that specifying your own freight carrier may result in higher shipping costs to you.
Hazardous Material Policy
UPS classifies some types of chemicals as "hazardous" for shipping purposes. UPS charges an additional $27.50 per package (ground) or $37.50 per package (air) for these items (subject to change without notice). The quantities we can ship vary according to product. Therefore, if you use such an item regularly, it makes sense to order the maximum per package to avoid additional hazardous charges. Please note that certain hazardous items may not be shipped Next Day or Second Day Air, or may be shipped in limited quantities. Truck lines classify items the same way UPS does and generally apply such surcharges. On the free freight orders, the hazardous fee will still be collected. If you have any questions regarding this policy please call us at 1.800.400.9473 between 7:00 AM and 5:00 PM (CST) Mon-Fri.
Damage in Shipment
All claims for material damaged in shipment must be reported to the delivering carrier; UPS driver, truck driver, etc. Please retain the original carton as it is often needed as part of a claim settlement.
Shortage of Merchandise
In the event that you receive an order that shows an item shipped, but the item(s) are not in the box, please notify us immediately or in as timely a manner as possible.