98% of all UPS shippable in-stock orders received by 5:00 p.m. ship the same day.
Items marked with “Free Shipping” always ship for free, no matter what quantity you order. This freight policy only applies to orders shipped within the Continental U.S.
Free Shipping Eligible
Items marked with “Free Shipping Eligible” qualify toward our Free Shipping program. When you purchase at least $350.00 worth of “Free Shipping Eligible” items, Jon-Don will pay the shipping on that portion of the order. The shipping costs on items not eligible for this program will be charged to your order. In addition, we will also charge your order for any C.O.D. fees or freight carrier’s hazardous materials fees. This freight policy only applies to orders shipped within the Continental U.S.
By Delivery Only
Items that are marked “Available by Delivery Only” are stocked in alternative warehousing facilities, not our regular in-store warehouses. These items are not available for in-store pickup and must be shipped directly to you. If you would like to pick up a portion of your order and have “By Delivery Only” items shipped to you, please create a separate order for the "By Delivery Only" items.
Shipping times may vary depending on the location of the item.
All “Available by Delivery Only” items are backed with our 30-day, money-back satisfaction guarantee.
All orders are shipped via the best, most cost-effective method: either local carrier or UPS. Orders will be shipped via truck when the gross weight of your order makes the use of a common carrier more economical. UPS Next Day Air, Second Day Air, or airfreight services are available to expedite rush orders. These special services will incur additional costs. When an order is shipped by truck, our traffic department negotiates with a number of trucking companies to ensure the most competitive freight rates available. Should you wish to have us use a specific trucking company, please let your account representative know at the time you place your order. That information can become a permanent part of your account file if you choose. Please be aware that specifying your own freight carrier may result in higher shipping costs to you.
Hazardous Material Policy
UPS classifies some types of chemicals as "hazardous" for shipping purposes. UPS charges an additional $27.50 per package (ground) or $37.50 per package (air) for these items (subject to change without notice). The quantities we can ship vary according to product. Therefore, if you use such an item regularly, it makes sense to order the maximum per package to avoid additional hazardous charges. Please note that certain hazardous items may not be shipped Next Day or Second Day Air, or may be shipped in limited quantities. Truck lines classify items the same way UPS does and generally apply such surcharges. On the free freight orders, the hazardous fee will still be collected. If you have any questions regarding this policy please call us at 1.800.400.9473 between 7:00 AM and 5:00 PM (CST) Mon-Fri.
Damage in Shipment
All claims for material damaged in shipment must be reported to the delivering carrier; UPS driver, truck driver, etc. Please retain the original carton as it is often needed as part of a claim settlement.
Shortage of Merchandise
In the event that you receive an order that shows an item shipped, but the item(s) are not in the box, please notify us immediately or in as timely a manner as possible.