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Value‑Added Service Technician Cleaning (VAST) Seminar

This class is based on the principles taught in the Strategies For Success seminar. It is specifically designed to enlighten and empower your technicians in the techniques of value added service.

Description

Product Information

Transformational concepts such as the “80% rule, moments of truth, the value line and exceeding expectations”, turn the technician into a customer relationship expert. This has the effect of supercharging the technician with confidence in turn improving employee retention.

The customer’s perception of your company is heavily weighted by the interaction with the technician in her home. Make sure it is a good one.

What You'll Learn

  • How to create Customer Cheerleaders
  • Dozens of ways to avoid creating negative customer experiences
  • How to answer the homeowner’s unspoken questions
  • Why a “satisfied” client just isn’t good enough anymore
  • Nine powerful steps to changing a complaining customer into a Turbo-Cheerleader
  • Seven “Moments of Truth” principles that will transform the way your technicians work and view the customer – guaranteed!

Qualifies for 7 IICRC CECs.

IICRC Certification Exam

To earn certification, students must pass the certification exam, which is available for an additional fee paid directly to the IICRC. Students must visit www.iicrc.org to register online and submit the exam fee prior to or on the first day of class. Please keep a copy of your payment confirmation or have the means to log in at the end of the scheduled class to report to the instructor once exam registration is complete. You will need to provide proof of registration to complete the exam on the last day of training. Please contact the IICRC with any questions regarding this process.

Online Classes

Students must provide their own device with a camera, microphone, and Internet connection. Manual and course materials will be made available for download.

Class Schedule
Date Location Instructor Price Register Now
April 26, 2024 Online Cutshall $169 Click to Register

MORE DATES COMING SOON!

We're working on scheduling additional dates of training and will be updating this page soon. Check back later or contact your local Jon-Don branch to inquire about other training options that might be right for your business.

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What VAST Graduates Have to Say:

"If you have been thinking about or wondering if you should send your techs to the VAST seminar, you should!!! We sent our techs and this is what we have been receiving on a daily basis: they had a carpet cleaning only this morning for $244. They added upholstery and protection (for both upholstery and carpet). They created an additional $500 that took only an extra hour of time (which we schedule for). The seminar will pay for itself. My staff is making more money and so is our business. This has created an even better work environment. Thank you Jon-Don for this added benefit to our company!"

- Brandon Stallsworth
Pro-Fresh Carpet Care
Warrenton, OR