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This class is based on the principles taught in the Strategies For Success seminar. It is specifically designed to enlighten and empower your technicians in the techniques of value added service.
Transformational concepts such as the “80% rule, moments of truth, the value line and exceeding expectations”, turn the technician into a customer relationship expert. This has the effect of supercharging the technician with confidence in turn improving employee retention.
The customer’s perception of your company is heavily weighted by the interaction with the technician in her home. Make sure it is a good one.
What you'll learn…
- How to create Customer Cheerleaders
- Dozens of ways to avoid creating negative customer experiences
- How to answer the homeowner’s unspoken questions
- Why a “satisfied” client just isn’t good enough anymore
- Nine powerful steps to changing a complaining customer into a Turbo-Cheerleader
- Seven “Moments of Truth” principles that will transform the way your technicians work and view the customer – guaranteed!
- Course qualifies for 1 IICRC Continuing Education Credit!
Qualifies for 1 IICRC CEC. No exam.
Class begins at 8:00am and ends approximately 5:00pm.
|Class date||Class Location||Instructor||Price|
|Dec. 7, 2018||Salem, NH||Cutshall||$169|
|Feb. 1, 2019||St. Pete, FL||Cutshall||$169|
|Mar. 1, 2019||Atlanta, GA||Cutshall||$169|
|Mar. 21, 2019||Dallas, TX||Cutshall||$169|
|Apr. 12, 2019||Roselle, IL||Cutshall||$169|
|Sep. 13, 2019||Seattle, WA||Cutshall||$169|
|Nov. 7, 2019||Langhorne, PA||Cutshall||$169|
**Seminar is held at The Courtyard by Mariott - Denver/Cherry Creek, 1475 S. Colorado Blvd, Denver, CO
What VAST Graduates Have to Say:
"If you have been thinking about or wondering if you should send your techs to the VAST seminar, you should!!! We sent our techs and this is what we have been receiving on a daily basis: they had a carpet cleaning only this morning for $244. They added upholstery and protection (for both upholstery and carpet). They created an additional $500 that took only an extra hour of time (which we schedule for). The seminar will pay for itself. My staff is making more money and so is our business. This has created an even better work environment. Thank you Jon-Don for this added benefit to our company!"
- Brandon Stallsworth
Pro-Fresh Carpet Care