Whether you have one employee or one hundred, training is probably one of your biggest headaches. But there is something that can help-Jon-Don's Partners for Success DVD Training Program.

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If you learn best by watching great role models, this is your best training bet. Watch two technicians, just like you, handle a wide variety of real-life situations. Your customer interaction skills will double in one sitting!

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Get the mother lode of pet odor remediation education when you turn to the step-by-step program that earns raves from those who have already mastered its principles. Takes you from the first phone call to the referrals you are sure to get!

• Qualifies for 1 IICRC CEC Credit
• Watch the video and take the test online
• Buy the video once and everyone in your company can take the test

If you are eager to make your business wildly successful, you cannot afford to miss out on this terrific, three-section classroom-on-a-disc. Learn to do professional spotting jobs and maximize your profit potential!

• Step-by-step demonstrations!
• Learn powerful customer communication skills!
• Includes techniques for eradicating tough spots!

1 IICRC CEC available upon passing online test

Four audio CDs, packed with over 5 hours of customer service training skills on fire and water damage restoration, gets you on the fast track to success. Learn to connect with everyone on your speed dial, from adjusters to your staff!

• Steve Toburen, author
• Find out what customers and adjusters want
• Proven techniques used by fire and water damage pros
• 4-CD set
• 5 hours of valuable information

A six-disk audio set designed by Steve Toburen specifically for managers looking to improve their business, become better managers, and create Customer Cheerleaders.

• Designed for managers to improve business
• Steve Toburen, author
• Based on Strategies for Success course
• Proven techniques

Based on Strategies for Success, this advanced CD-based training program is filled with tasks, tips and systems you and your techs can use immediately. Tests provide valuable feedback. Guaranteed to change the way you do business or your money back.

• Steve Toburen, author
• Based on Stratagies for Success course
• Proven techniques

This training kit offers advanced instruction on carpet identification and repair for technicians with more experience. Content is equivalent to the 2-day IICRC Carpet Repair Technician seminar.

• 30 years of industry experience at your fingertips!
• Perfect tool for training employees!
• In-depth instruction with step-by-step procedures!
• Intermediate series for technicians with experience
• Includes manual and 7 DVDs

This training kit offers in-depth instruction on carpet identification and repair. You will learn what tools to use for specific repairs, and you’ll be given step-by-step procedures.

• 30 years of industry experience at your fingertips!
• Perfect tool for training employees!
• In-depth instruction with step-by-step procedures!
• Basic series for those new to carpet repair
• Includes manual and 5 DVDs

This training kit offers in-depth instruction on carpet identification and includes an easy-to-read, illustrated, full-color manual and DVD that offer clear instruction.

• 30 years of industry experience at your fingertips!
• Perfect tool for training employees!
• In-depth instruction with step-by-step procedures!
• Includes manual and DVD

Step-by-step instructions that make the introduction process completely turn-key for even the newest technicians. Available in carpet cleaning or restoration format.

• Step-by-step instructions to train technicians
• Available in carpet cleaning or restoration format
• Same-day shipping!

The Adjuster's Blue Book provides over 100,000 residential and light commercial structure and contents prices for reconstruction, cleaning and repair throughout the United States and Canada.

• Helps to quickly create fair and accurate estimates
• Desk Edition: 8.5 x 11-inch format
• Contains over 80 trades and 680 categories
• 480 fact-filled pages

The Adjuster's Blue Book provides over 100,000 residential and light commercial structure and contents prices for reconstruction, cleaning and repair throughout the United States and Canada.

• Guide for pricing out jobs across the country
• Fits in your briefcase
• No confusing calculating or factoring tables
• Pocket Edition: 4 x 5-inch format

This Leather Cleaning Brochure from Chemspec explains, in customer-friendly ways, why it is important to clean and protect leather furniture using the product chosen by pros: Chemspec Leather Cleaner and Conditioner.

• Helps you market your leather cleaning services
• Lists reasons why customers should protect leather furniture
• 1-page color brochure

Learn water/flood restoration operations from the ground up by mastering essentials written by industry pro Jeff Bishop.

• Jeff Bishop, author
• Companion manual available
• Learn the basics of water damage and flood restoration
• Same-day shipping!

When it comes to profitable post-fire cleanup, are you prepared? This must-have book covers on-site personnel, sub-contracting, insurance basics, preparations and paperwork essentials. Recommended by pros and written by industry authority, Jeff Bishop.

• Jeff Bishop, author
• Proven techniques for running a fire restoration business
• Includes volumes I and II
• Vol. I covers organization and management
• Vol. II covers marketing and sales

Increase business. Build your reputation. Be an innovator! Insert your card into the proper slots, then give this care guide to clients right after servicing their homes. Recommended by SFS participants, this promotional tool creates customers for life!

• Build positive moments of truth; create your own cheerleader
• Chemical care guide folder just for homeowners
• Insert your own business card
• Highly recommended by Strategies for Success participants
• The gift you leave behind that keeps on promoting your business

The technical side of fire restoration is covered in amazing detail by this comprehensive manual. It is designed for those who need plenty of general information on a variety of surface- and content-related topics found at a typical fire restoration site.

• Jeff Bishop, author
• Fire restoration manual
• Information on surfaces and contents

At only 85-pages, this quick read takes the mystery out of spotting, covering techniques, chemicals, theory, identification and secrets you should know to do the job right. Author Jeff Bishop ends each chapter with a comprehensive quiz.

• Jeff Bishop, author
• Learn definitions and spotting concepts
• Covers the 5 essential spotting principles
• Learn how to handle mysterious discolorations
• This guide pays for itself over and over again!

This 200-page hadbound book is an excellent reference piece created by Dri-Eaz instructors. In addition to their own expertise, this guide contains current drying techniques consistent with the 2006 IICRC S500 standard.

• Consistent with the 2006 IICRC S500 standard
• Real-life examples of drying challenges and solutions
• Pages and pages of helpful charts, illustrations and photos
• Bonus CD-rom with the Restoration Project Manager documentation

Say goodbye to those hours of research and unforgiving loads of paperwork when you say hello to the Mold Remediation Contractors' Master Program. Trade in that unnecessary time for one comprehensive CD that covers all the bases.

• Helps meet requirements of 29 CFR 1910.134
• Includes respiratory protection program
• Includes medical surveillance and hazard communication program

In his 268-page, revised edition of THE E-MYTH, Gerber explores common problems small businesses face and the tried-and-true ways you can avoid them. Learn to run a healthy business and avoid disasters that plague others!

• Michael Gerber, author
• Packed with small business insights and tips
• Newest edition of this best seller!

Written by an entrepreneur who successfully built her own house cleaning business from the ground up. Provides information regarding all aspects of establishing and maintaining a residential cleaning service.

• Avoid common mistakes in opening your own business
• How to establish and maintain a cleaning service business
• Same-day shipping!