This set of four CDs contains over five hours of training on customer service skills you must know to be successful in various aspects of fire and water damage restoration. In particular, learn to communicate with - and effectively service - homeowners, adjusters, sub-contractors and even your own employees. Another in the library of workshops by industry professional Steve Toburen, you will learn to:

• Get answers to critical questions, like: What do adjusters, customers and employees really want?
• Get employees onboard and as supportive of your business as you are
• Find out how to give your customers the control, comfort and trust they want and need
• Understand the many psychological issues service providers encounter on job sites, then learn how to avoid them!

Steve Toburen
Director of Training for the Jon-Don Partners for Success™ program, Steve spent over 20 years in the trenches as the owner of one of the most successful cleaning and restoration firms in the nation.