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SFS: Hands‑On Operations

Do you feel like your cleaning or restoration business is out of control? Are you just “winging it” every day, spending too much time putting out fires? This 2-day seminar will help you get a handle on day-to-day operations and show you how to turn your business into a well-oiled, money-making machine!


Product Information

You'll receive hundreds of pages of written systems and step-by-step guides that will morph your business into a world-class operation that will have your customers raving both online and to their friends and neighbors. You'll be able to churn out Customer Cheerleaders even while you're on vacation. 

Finally be ahead of the game and know what to do before an issue becomes a problem, and stop rushing to the Internet discussion boards in a panic to ask other business owners how to handle a situation. (We know you do it!)

Here's what you'll learn through this 2-day class:

  • How to find the cleaning or restoration business model that’s right for you
  • How to build a professional relationship with your clients
  • The telephone script that answers the dreaded “How much do you charge?” question
  • Step-by-step guide for creating Cheerleaders in a residential or restoration job
  • How to answer your customer’s unspoken questions
  • Step-by-step guide for pre-inspecting a cleaning or residential job
  • The easy way you can make big money in water mitigation
  • How to solve the “Lemme check with my husband” hidden price objection
  • Step-by-step guide for creating Cheerleaders in a residential or restoration job
  • Easy, low-pressure ways to up-sell your services
  • Sales, pricing, and production ideas on contract commercial work
  • Why and how to make Immediate Quality Check Calls on all residential clients
  • How to turn a complaining customer into a Cheerleader
  • How you can still make money from a “Can you do it for less?” customer
  • How to set up a complete pre-paid contract floor maintenance program with homeowners


BONUS: All graduates of SFS: Hands-On Operations will qualify for FREE lifetime online support from Jon-Don's Strategies for Success team.


Qualifies for 2 IICRC CECs. No exam.

Class begins daily at 8:00am and ends approximately 5:00pm.

Lunch provided.


Class Schedule

Class Date Class Location Instructor Price
Jul. 31, 2019 - Aug. 1, 2019 Denver, CO Toburen $375
2nd attendee from same company only $275.00.


Join the SFS Community on Facebook!
This group is the exclusive go-to community for cleaning and restoration professionals who are serious about building a Critical Mass Business! (A company that will run with or WITHOUT you!) Connect with other professionals and get the advice you need to grow your business today!


Frequently Asked Questions:

Who should take the 1- and 2-day SFS classes?

Both SFS: Hands-On Marketing and SFS: Hands-On Operations are ideal for both new entrepreneurs or experienced business owners of carpet cleaning and restoration businesses. If you are struggling with your marketing or business operations, these classes will help you give you the tools and knowledge you need to create a more successful business.


Graduates of Jon-Don’s 5-day SFS: Business Transformation program will also appreciate these “refresher” courses to help them refocus on the most important concepts for their business.


Plus, these “mini” SFS classes are a great way to orient (and sell!) your key employees on SFS concepts and procedures.


Do the 1- and 2-day classes cover everything in the 5-day class?

No! The new shorter classes cover the most critical concepts of marketing and operations, but there is a great deal more that is covered in the 5-day SFS: Business Transformation class. In addition to more in-depth instruction on marketing and operations, the 5-day course also covers business financials and includes valuable digital resources, such as the 400 page SFS Class Workbook, the 900 page SFS Operations Manual, free lifetime membership in Jon-Don’s TIPS program, a 4 GB “Business on a Flash Drive,” and more!


Is there a discount if my spouse or partner wants to attend with me?


For SFS: Hands-On Marketing, a 2nd attendee from the same company saves $50 off the regular tuition.

For SFS: Hands-On Operations, a 2nd attendee from the same company saves $100 off the regular tuition.