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Value-Added Service Technician Cleaning (VAST) Seminar Schedule
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| Class Date |
Class Location |
Instructor |
Price |
Dec 02, 2009
| Roselle, IL | Jeff Cutshall | 149.00 | Mar 17, 2010
| St. Petersburg, FL | Jeff Cutshall | 159.00 | Mar 24, 2010
| Dallas, TX | Jeff Cutshall | 159.00 | Apr 28, 2010
| Roselle, IL | Jeff Cutshall | 159.00 | Jun 16, 2010
| Atlanta, GA | Jeff Cutshall | 159.00 | Oct 20, 2010
| Roselle, IL | Jeff Cutshall | 159.00 | Nov 09, 2010
| St. Louis, MO | Jeff Cutshall | 159.00 |
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Value-Added Service Technician Cleaning
(VAST) Class Overview
This one-day course takes the concepts from Strategies
For Success and applies them to the technician
in the home. A step-by-step program with how-to exercises
shows technicians how to turn every customer into a “Customer
Cheerleader.”
Transformational concepts such as the “80% rule, moments
of truth, the value line and exceeding expectations”, turn
the technician into a customer relationship expert. This
has the effect of supercharging the technician with confidence
in turn improving employee retention.
The customer’s perception of your company is heavily weighted
by the interaction with the technician in her home. Make
sure it is a good one.
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Seminar
Highlights
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Learn how to create "Customer Cheerleaders"—step
by step
• Learn dozens of ways to avoid creating negative customer
experiences
• Learn how to answer the homeowners unspoken questions
• Learn why "a satisfied client" just isn't good
enough anymore
• Learn the nine powerful steps to changing a complaining
customer into a "turbo-cheerleader"
• Learn seven "moments of truth principles" that
will transform the way your technicians work and view the customer—guaranteed!
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No Exam Available - Qualifies for 1 IICRC CEC
*Space is limited, so call 1.800.556.6366
to reserve your seat today!
 Printable Seminar Schedule
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