Value-Added Service Technician Cleaning (VAST) Seminar Schedule

Value-Added Service Technician Cleaning (VAST) Class Overview

This one-day course takes the concepts from Strategies For Success and applies them to the technician in the home. A step-by-step program with how-to exercises shows technicians how to turn every customer into a “Customer Cheerleader.”

Transformational concepts such as the “80% rule, moments of truth, the value line and exceeding expectations”, turn the technician into a customer relationship expert. This has the effect of supercharging the technician with confidence in turn improving employee retention.

The customer’s perception of your company is heavily weighted by the interaction with the technician in her home. Make sure it is a good one.

Seminar Highlights

• Learn how to create "Customer Cheerleaders"—step by step

• Learn dozens of ways to avoid creating negative customer experiences

• Learn how to answer the homeowners unspoken questions

• Learn why "a satisfied client" just isn't good enough anymore

• Learn the nine powerful steps to changing a complaining customer into a "turbo-cheerleader"

• Learn seven "moments of truth principles" that will transform the way your technicians work and view the customer—guaranteed!

$149.00 - No Exam Available - Qualifies for 1 IICRC CEC

*Space is limited, so call 1.800.556.6366 to reserve your seat today!

Printable Seminar Schedule