In the event that you are dissatisfied with anything you purchase from us, excluding special orders, simply return the item for a full credit, replacement or refund within 30 days of receipt! There’s no hassle, no "third degree", no worrying about getting a credit. However, in order for us to receive credit from our vendors, we must have all such items returned within 30 days of purchase. When returning equipment, items must be in new condition and returned in their original packaging. New equipment should be tested for a few minutes in a controlled environment before normal use. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging. Please call us for specific instructions. 1.800.400.9473

• All special order items require an open account or will have to be paid for with a credit card at the time the order is placed.
• Special orders may take additional days to ship.
• There is a 20% cancellation fee on all special orders.
• Special order items do not qualify for the Free Freight Program; customers will be responsible for all freight charges.
• Special order items do not qualify for our 100% Satisfaction Guarantee since we are not recommending the product for you. However, defective items will still fall under the protection of normal manufacturer warranties.

Special Order Return Policy:

All special order items, those that are not normally stocked by Jon-Don, carry a 20% restocking fee if returned as new within 30 days of receipt. Unfortunately, we cannot accept special order items back after 30 days, regardless of their condition.

98% of all UPS shippable in-stock orders received by 5:00PM ship the same day. What you want, when you want it.